Shipping Policy

Shipping Policy

Shipping times

  • Orders are typically shipped within 2-5 business days after receipt of payment.
  • Delivery times may vary depending on the destination and the chosen carrier. On average, delivery takes a maximum of 9 working days.
  • You will receive a confirmation email with your order's tracking number once it has been shipped.

Shipping costs

  • Shipping costs are calculated based on the weight and destination of your order.
  • You can view the shipping costs before confirming your order.
  • Delivery is free for orders over €75.

Carrier

  • Orders are shipped by colissimo or other partner.
  • You can choose another carrier for an additional fee.

Tracking your order

  • You can track the progress of your order using the tracking number that was sent to you by email.
  • You can also check the status of your order in your customer account.

Returns and Refunds

  • You have 14 days to return your order if it does not suit you.
  • Items must be returned in their original condition, with their original packaging.
  • Return costs are the responsibility of the customer.
  • You will be refunded within 14 days of receiving your return.

For more information, please see our Terms and Conditions of Sale: URL Terms and Conditions of Sale .

Contact

  • If you have any questions regarding your order or delivery, please contact us by email at [email address] or by phone at [phone number].

Remember to modify the information in brackets [] to suit your online store.

Here are some additional points you can add to your shipping policy:

  • Information on packaging and packaging materials
  • Procedure in case of lost or damaged package
  • Shipping Policy for International Orders
  • Link to your online store's FAQ page

It is important to write a clear and concise shipping policy to answer your customers' questions and avoid disputes.