Shipping Policy
Shipping Policy
Shipping times
- Orders are typically shipped within 2-5 business days after receipt of payment.
- Delivery times may vary depending on the destination and the chosen carrier. On average, delivery takes a maximum of 9 working days.
- You will receive a confirmation email with your order's tracking number once it has been shipped.
Shipping costs
- Shipping costs are calculated based on the weight and destination of your order.
- You can view the shipping costs before confirming your order.
- Delivery is free for orders over €75.
Carrier
- Orders are shipped by colissimo or other partner.
- You can choose another carrier for an additional fee.
Tracking your order
- You can track the progress of your order using the tracking number that was sent to you by email.
- You can also check the status of your order in your customer account.
Returns and Refunds
- You have 14 days to return your order if it does not suit you.
- Items must be returned in their original condition, with their original packaging.
- Return costs are the responsibility of the customer.
- You will be refunded within 14 days of receiving your return.
For more information, please see our Terms and Conditions of Sale: URL Terms and Conditions of Sale .
Contact
- If you have any questions regarding your order or delivery, please contact us by email at [email address] or by phone at [phone number].
Remember to modify the information in brackets [] to suit your online store.
Here are some additional points you can add to your shipping policy:
- Information on packaging and packaging materials
- Procedure in case of lost or damaged package
- Shipping Policy for International Orders
- Link to your online store's FAQ page
It is important to write a clear and concise shipping policy to answer your customers' questions and avoid disputes.