FAQ

FAQ about a backpack store

Products and orders

• What types of backpacks do you offer?
  • We offer a wide range of backpacks to suit all your needs, including laptop backpacks, travel backpacks, hiking backpacks, student backpacks and compact and vacuum backpacks, shell backpacks, waterproof backpacks etc.
• How do I find the right backpack for me?
  • You can use our search tool to narrow your search by backpack type, features, brand, price, and more. You can also check out our buying guides for advice on choosing the right backpack for you.
• How can I order a backpack?
  • You can order a backpack online. The ordering process is simple and secure.
• What are your payment methods?
  • We accept payments by credit card, PayPal
• Are your bags compatible with low-cost airlines?
• Yes, all our backpacks are carry-on compatible. We have been able to test our bags on each airline's template rack.

Delivery and returns

• How much are the delivery charges?
  • Shipping costs vary depending on the amount of the order. Any order over €75 is free of charge. If the amount is less than €75, the shipping costs are your responsibility.
• How long does it take to receive my order?
  • The delivery time depends on your delivery address and the chosen delivery method. On average, the delivery time in France is 4 to 7 working days. You can find more information about our delivery times on our information page.
• Can I return a backpack?
  • Yes, you can return a backpack within 14 days of receiving it. You must contact us to obtain a return authorization number and follow the return instructions.
• How can I get a refund?
  • Once we receive and inspect your return, we will refund the purchase price of the backpack. You will receive your refund within 7 business days of your return being processed.

Customer service

• How can I contact customer service?
  • You can contact our customer service by email, phone or online chat. You will find our contact details on our information page. Via the contact form or directly by email: info@mos-officiel.com
• What are your opening hours?
  • Our customer service is available Monday to Friday from 9am to 6pm.
• Where can I find your store?
  • Our store is exclusively available online. All orders are made directly through our site.

Additional information

• Do you offer any promotions or discount codes?
  • Yes, we regularly offer promotions and discount codes. You can sign up for our newsletter to receive email notifications about our special offers.
• Do you have a loyalty program?
  • Not at the moment, but we are working on it to provide you with the best customer experience. We are working on implementing a loyalty program that will allow you to earn points on your purchases and receive rewards.
• Do you sell backpack accessories?
  • Yes, we sell a pump with integrated LED light. In the future we will sell a wide range of backpack accessories, such as padlocks, straps, pouches and first aid kits...

We hope this FAQ has answered your questions. If you have any further questions, please feel free to contact us.